• Do I have to continue to make my scheduled car payments while my vehicle is at the repair facility?  

Yes. You remain responsible for making all scheduled payments until your loan is paid in full. 

 

• My payments are current, but my vehicle is not starting. What do I do?  

Please reach out to PassTime at (800) 865-3260 so a member of their customer support team can assist with troubleshooting the device. 

 

• What if PassTime tells me that the device may be faulty after they troubleshoot?  

Contact your Service Contract provider (DOWC) to open a claim. Their team will assist with scheduling a diagnostic to determine of the PassTime device needs to be repaired/replaced.  

Dealer Owned Warranty Company (DOWC) 

Phone: 201-777-1000 

E-mail: support@dowc.com 

Website: https://www.dowc.com/dowc-consumer/consumer-contact-us/ 

 

• I want to cancel my vehicle service contract; how do I do that?  

All cancellations of ancillary products are completed by the provider (DOWC) 

Follow the link to submit a cancellation request: https://www.dowc.com/dealers/cancel-contract-form-dealer/  

Please note that all cancellations are final. Any refund available will be applied to the principal balance of your loan and will not affect your contracted payment amount or payment schedule.