Frequently Asked Questions:

Q: Do I have to continue making payments if my vehicle is damaged?
A: Yes, all scheduled payments should be made until your account is paid in full. https://dmvnv.com/50_state_dmv_list.html
 
Q: The damage to my vehicle was not my fault. What do I do now?
A: Obtain a copy of the police report. This is key in locating the name of the at-fault driver’s insurance  company. Once this information is located, proceed with filing a claim with the at-fault driver’s insurance policy. Any question should be directed to the insurance company handling the claim.
 
Q: My vehicle was a total loss and I would like to purchase another one. What are my options?
A: Please contact your closest U.S. Auto Sales location to discuss your options: https://www.usautosales.info/locations . U. S. Auto Sales may be able to assist with the purchase of a new vehicle. They will contact us for a payoff for a seamless payoff process if you qualify.
 
Q: I have Guaranteed Asset Protection (GAP). How do I file a claim or cancel my product?
A: If you have a GAP waiver, please contact your GAP provider as soon as possible to file a claim or cancel your product. Please refer to your GAP contract to distinguish your provider:
 
- Allied Solutions, LLC: (800) 826-9384
- Dealer Owned Warranty Company (DOWC): (844) 479-1509
   https://dowc.com/contract-holders/#claim
- OwnerGuard: 800-822-8587

 
Please contact Insurance Department at InsuranceGroup@usauto-servicing.com with your full name and indicate you have started a GAP claim with your provider. If you have questions about your GAP coverage, please refer to your GAP provider.